Resolving incidents safely and efficiently

Thanks to the incident and crisis management system for public transport, all parties involved can take a net-centered approach when responding to an incident, which involves everyone getting the same picture of an incident quickly and simultaneously. From fire department to ambulances and from salvagers to the central government and other authorities. The control room forms the connecting link: it is notified first and initializes the process. The control room then informs the required parties via the platform. The right people receive the necessary information directly on their tablet, mobile, or desktop.

The incident and crisis management system functions as a funnel. The process starts with a series of pre-programmed questions geared towards the incident in question. Thanks to smart geotechnology, the system can quickly draw conclusions based on the answers. Did the incident occur in a station? Is there a suburb in the area? Will we encounter toxic materials? And what about accessibility? The system quickly rolls out the most important conclusions: which emergency services are needed and what is expected of them?

The Public Transport incident and crisis management system is built on a single platform, which has a lot of advantages. All parties involved have continuous insight into the process, ensuring that incidents can be solved safely and efficiently. Aside from that, all communication is saved. That’s useful, because choices, communication, and actions happen in quick succession when responding to an incident. This leaves little time to evaluate the process on the spot, but the platform supports easy retrospective evaluation after the incident has been resolved. That way, you’ll know exactly what you can improve upon next time.